A LITTLE HELP FOR THE ROAD AHEAD
How can
we help?
Questions about Driveable, testing or your records? Get in touch.
Driveable is being tested ahead of its New Zealand launch. Public downloads and paid subscriptions aren’t available yet.
QUICK ANSWERS
A clearer
next step.
Useful answers while we test.
Contact us if you’re still stuck.
Where can I download the app?
Driveable hasn’t launched publicly yet. Join the free launch list for news and early-access updates. There’s no payment or app account required to join.
GPS isn’t ready when I start a shift.
GPS testing needs an installed iPhone or Android build. Enable Precise Location and “Always” on iPhone, or precise access and “Allow all the time” on Android. Return to Driveable and try Start shift again.
Give the phone a moment to find a signal, ideally with a clear view of the sky. The browser preview doesn’t record GPS. Taking a break pauses work time and GPS; finishing stops the recording. Phone settings and reception can affect tracking.
A receipt scan missed a detail.
Use a clear photo of the whole receipt with the total visible. Check the suggested amount, date, category and fuel litres before confirming. You can correct any field or enter the expense manually. Recognition is a suggestion, not a guarantee or a decision about tax deductibility.
My phone is offline. Are my records saved?
The app can keep work locally after setup when mobile data is unavailable. Reconnect and check the app’s sync status before signing out, removing the app or switching devices. An offline notice doesn’t confirm that changes have reached your cloud account. Contact us if changes remain waiting to upload.
How can I keep a copy of my records?
In the test app, open More → Download records & receipt photos and prepare the complete records archive. Save every ZIP part, then open it and check the attached photos. The records JSON opens as structured text; it isn’t a formatted report or an automatic restore file. Photos that aren’t on the device need an internet connection.
Keep exports securely. Copies you save outside Driveable remain under your control, including after account deletion.
I need help with my account or personal information.
Email support@driveable.co.nz. For privacy, access, correction or deletion questions, mark your message “Privacy Officer”. We may need to verify that the account is yours; don’t include your password or government identification in your initial message.
How do I leave the launch list?
Use the unsubscribe link in a Driveable update, or email support@driveable.co.nz from the address you used to join. Leaving the launch list doesn’t delete a separate app account. Read how we use your launch-list email.